Refund & Cancellation Policy

We thank you for your purchase with Sakthi Controller (OPC) Pvt Ltd. Please read our policies, conditions, and procedures carefully, as they contain important information regarding your rights and obligations as our customer.

This policy applies to all purchases made through our website unless otherwise specified on individual product pages, promotional offers, or special campaigns.

We strive to fulfill all orders according to the specifications and timelines mentioned for each product. However, in certain unforeseen situations where an order cannot be processed or shipped, the order may be cancelled and a refund may be issued.

If a delivered product is found to be faulty, incorrect, incomplete, or damaged, a refund or replacement may be provided after verification.

Order Cancellation Before Shipment

The order may be cancelled before shipment due to any of the following reasons:

1. The specific product or model is out of stock.
2. The order could not be shipped within the specified timeline.
3. The customer requested cancellation before shipment.
4. The shipping address is not serviceable.
5. Any unforeseen reason beyond our control.

Order Cancellation After Shipment or Delivery

Orders may be cancelled after shipment or delivery under the following conditions:

1. The product has a verified manufacturing defect and cannot be repaired or replaced.
2. An incorrect product was delivered.
3. The shipping address was incomplete, incorrect, inaccessible, or untraceable.
4. The customer was unavailable during delivery attempts.
5. The product was damaged during shipping and delivery was refused.

Caution

Please inspect the package carefully before accepting delivery. Do not accept packages that appear damaged, opened, or tampered with.

Refund Eligibility Conditions

1. The product must be within the applicable warranty or return period.
2. Cancellation and refund requests for products covered under manufacturer warranty may not be accepted.
3. The refund will only be processed after the returned product is received and verified by us.
4. When returning the product, please include:
   • Name
   • Address
   • Contact number
   • Order number
   • Description of the issue
5. Please inform customer support with the courier tracking or AWB number.
6. All original accessories, manuals, cables, and bundled items must be returned along with the product.
7. Taxes, duties, and shipping charges may not be refundable.

Promotional Coupons & Gift Vouchers

Gift coupons, promotional vouchers, cashback rewards, or discount credits issued during promotional campaigns are non-refundable and non-transferable.

Refund Process

1. Contact our customer support team via email or phone.
2. Our support team will verify the request and provide return instructions.
3. Pack the product securely using proper packaging materials.
4. Clearly label the package with the order number and return address.
5. Ship the product using a reliable courier service.
6. Share the courier tracking or AWB number with customer support.
7. The refund will be processed after the product is received and inspected.

Caution

Please ensure the product is packed properly before handing it over to the courier service. We are not responsible for damages caused during return transit due to improper packaging.

Refund Exclusions

Refunds may not be applicable under the following conditions:

1. Products returned in broken, damaged, scratched, or unusable condition.
2. Products returned without original packaging or accessories.
3. Returns initiated after the allowed return or warranty period.
4. Customized or personalized products.
5. Digital products, downloadable software, or license-based products.
6. Books, CDs, DVDs, Blu-rays, magazines, flowers, and confectionery items.
7. Any product deemed unfit for refund after inspection by Sakthi Controller (OPC) Pvt Ltd.

Please Note

• Refunds will generally be processed using the original payment method wherever possible.
• Sakthi Controller (OPC) Pvt Ltd shall not be liable for compensation, penalties, or losses resulting from order cancellations.
• Shipping charges may not be refundable in certain situations.

Refund Timelines

Important Note

Working days are Monday to Saturday excluding public holidays.

• The refund process begins only after the returned product is received and inspected.
• Refunds to cards or bank accounts may reflect in the next billing cycle depending on the bank.
• Refund cheques will be issued in the billing name unless otherwise requested.
• If a refund cheque is lost, a replacement cheque may be issued after required verification.
• If refund details are incorrect, customers should contact support immediately.
• If the refund is delayed beyond the stated timeline, customers may contact customer support for assistance.

Contact Support

For refund, cancellation, or return related assistance, please contact our customer support team through the contact details available on our website.